Ermez Hard & Soft - Producto Ermez AQCT TRAFF++ Estudios de Tráfico

Reduces in 30 % the loss' calls of the operators. Each 10 not answered calls, 3 are a business for the competition.

Ermez Traff's ++ Objectives

To optimize the communication's channels used by the PBX (routes, lines) and to redistribute These resources in homogeneous and optimal form for his use. To diminish the telephonic existing congestion in the company. To diminish the lost calls by excess of traffic. To increase the capacity of response, for every operadora. To increase the quality of service to the client.

Principal benefits for your company

To optimize your operators and / or your ACD.
To evaluate the behavior of the group of operadoras.
Increases the efficiency of the Operators group.
Diminishes the loss calls.
Diminishes the wait calls.
Evaluates the yield of your links.
Evaluates the functioning of your telephonic lines.
Diagnoses the weaknesses of your PBX
Optimizes the communication with the clients.
Evaluates the PBX processor capacity
Allows to redistribute resources badly used.
Orientates the user in the expantion and support of your PBX.
Improves the communication by the telephonic resource.

Ermez Traff ++ is composed by three modules

LOG FILES CAPTURE: Module in which Ermez Traff ++ receives the information from the PBX or diskette, depends of the configuration.

CONFIGURATION: Module in which Ermez Traff ++ assigns each components of the PBX.

TRAFFIC ANALYSIS MODULES:

	OPERATORS' ANALYSIS: Allows to realize a detailed analysis of the Operators, in grups, or individual. With this module it is possible to determine: Quantity and percentage of loss calls for the operators group. Real worked time by the Operators in individual form. Efficiency in calls transfer by operadora. Percentage of internal and external calls attended by every operator. Time Duration of internal and external calls. With this information you can take clear and precise actions for " To improve the quality of service to the client, to the company and diminish the clients' loss for communication's problems".
	ROUTES AND TRUNK ANALYSIS: Allows to evaluate the behavior of every route and his trunk defined in the PBX.
	LINKS ANALYSIS: Allows to know the quantity of existing traffic in every link in your PBX.
	CALLS PROCESSOR ANALYSIS: Allows to know the quantity of existing traffic in every extention in your PBX.
	INTERCONNECTORS ANALYSIS : Allows to realize measurements to the passages that connect different groups of the network.

¿Why to realize a traffic analysis?

One of the principal ways in which the client accedes to a service, is by the telephone. If the Client can not to establish a communication, the most probable thing is that he calls another supplier of the service (the competition), and in consequence a possible client gets lost..

The PBX is a resource of a high cost, for that reason is important to know his components and his condition, in order to avoid collapses that cause Unforeseen expenses (not planned by the company), supporting a good functioning of the PBX.

¿Why Ermez Traff++?

Because Ermez TRAFF++ doesn't need of a dedicated computer, this characteristic allows to the user to use the computer in another applications simultaneously.

Because Ermez TRAFF++ can be installed in the office of the user, without any limitation in the distance of the PBX with the computer.

Because Ermez TRAFF ++ is completely orientated to Traffic Analysis. This characteristic allows to the user to know the quality of the telephonic service of the company to the instant.

Because Ermez TRAFF ++ is developed to work in Windows platform and with a Technology "Client /server" 32 bits, for that reason this software can join to your COMPUTERS NETWORK, without any restriction, excellently for Windows 98, Windows NT servers, Novell and the whole scale of compatible nets.

There exist 3 good alternatives for your needs:
	To buy the Software..
	Outsourcing Our personnel works the system for you delivering management reports associated to the benefits of the system.
	Diagnosis Service Our company realizes an evaluation of your PBX in a period of time (2 weeks).
Requerimientos técnicos:
	PBX Nortel
	Computer with the following characteristics: -Pentium 75 mhz or Superior - Windows 9S or Superior -30 MGbyte for software and to capture information.
Ermez TRAFF++ is a software for the development of telephonic traffic Analysis, allowing to measure and to evaluate the functioning of the PBX. The major potential that offers, is his easy managing and interpretation, allowing to be exploited by foreign personnel to the topic of telecommunications.